havent played for several months reinstalled the game today to find my level 50 char missing and wasnt in universal storage thingy?
Hope you are doing well.
I request you to submit a web-ticket or contact live support so that we can further investigate.
To pull Dxdiag logs please:
- Press Windows Key + R and type: dxdiag and hit ‘Enter’ key
- Click “Save All Information”
- Select the file location and save it.
Hope this information helps you!