Missing cristalyne aura

Hello i got this problem when i start to play this game i get 30 days cristal aura on my main which is on traxion server this was before they launch free version i was with founder pack anyway after free launch i made new char on Wei server cause on my server was close to make new chars cause i was want to play with my kid together and we make chars on wei server and now my aura is there instead on my main?what to do how to bring aura back on my main?

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Same here. Apparently it is happening to many people.