Missing Dark Omen skin

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1

Hello,

Not sure what happened, but I am missing my Dark Omen skin pieces. I have the pants and focus skins, but the chest piece and head piece are missing. I used it on my Glaiver and swapped to use the Noble banquet set and put it my storage. Now I cannot find it. I checked my pet inventory as well and Soulfist inventory, but it’s completely missing now.

Not sure what happened or if someone in support can locate it on my account anywhere.

2

When you submit a web ticket, do you not receive an email confirmation? I submitted one as well last night and haven’t heard back or received a confirmation email.

3

Do you know how long it takes for support to respond back? I haven’t received any response from the web ticket I submitted about 48 hours ago.

4

Still waiting on a response. Spend money on this game to buy a product and there’s no support when the product ends up missing.