Hello i play on EUC Thirain Server. IGN PlayFoRmE
I already have the Kandarian Cold Lager cooking item completed. But i cant seem to find the empty bottle since it requires it for an other cooking item… Please help
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Hi @playformety
Hope you’re well 
I’m sorry you cannot seem to find the empty bottle since you completed the “Kandarian Cold Lager cooking”, allow me some minutes so I can check your character.
I will be updating this post with the information required in order to help you.
EDIT: I checked and may I ask you; did you use the “Kandarian Cold Lager”?
When you use it; as result, you get the “Empty Kandarian Cold Lager Bottle”.
In this case if you still see that the item is missing; we like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team:
Also please make sure you send this link to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!
Cheers 
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Hello and thank you for the answer. Yes i did use Kandarian Cold Lager. I’ve checked on every character the inventory and the pet inventory and still dont see it… Also i verified the integrity of game files in steam and still dont see it… Idk what to do…
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Hi @playformety and welcome to the Official Lost Ark forums.
Thank you @Solaire for looking in to @playformety’s character and verifying that the user has completed the required quest for this item.
@playformety I can see how frustrating this may be and I do think your next step should be as @Solaire suggested and contact the Customer Service Team possibly even include a link to this thread so they can see all the steps you have taken here.
I know it’s a process but this is the way it’s done.
Good Luck and I do hope you and the team can sort out this problem 
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Thank you so much for the help you guys provided me ! Amazing team.
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Hello @playformety
I would like to notice you that I scalated this situation and the item restoration was aproved on you case.
You may try to look on your character email in order to find the item. Let me know if you need further assistance!
Best Wishes
Keep gaming hero!
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