Made a character earlier on the Galatur server and tried to claim my pack from the shop during the prologue but it wasn’t working. Servers went down and I had to redo the prologue from the start and my pack is nowhere to be found.
Welcome to the Lost Ark Forum, we are glad to have you here!
I’m sorry to hear that your founders pack is missing.
Please try this troubleshooting steps: Steam Support :: Verify Integrity of Game Files
If the issue persists please contact us via our live support channel so we can look further into your problem:
If you have any question feel free to tag me
Safe travels in Arkesia!
Bump. Still nothing has been done to correct this.
Missing bronze founders pack.
I have the same issue. Contacted support and was asked to patiently wait and watch forums.