Made a character earlier on the Galatur server and tried to claim my pack from the shop during the prologue but it wasn’t working. Servers went down and I had to redo the prologue from the start and my pack is nowhere to be found.
Hello @Ryansbk!
Welcome to the Lost Ark Forum, we are glad to have you here!
I’m sorry to hear that your founders pack is missing.
Please try this troubleshooting steps: Steam Support :: Verify Integrity of Game Files
If the issue persists please contact us via our live support channel so we can look further into your problem:
If you have any question feel free to tag me
Safe travels in Arkesia! 
Bump. Still nothing has been done to correct this.
Server: Galatur
IGN: Ryansbk
Missing bronze founders pack.
I have the same issue. Contacted support and was asked to patiently wait and watch forums.