Missing Island Token (Spida)

Hi there,
So I was awarded the Spida island token a few days back and turned it in to Opher with another stack of 8 I had built up. I relogged, and now it shows Spida as “unacquired” on maps and it is not showing my Island collectables either.
This is the second time I have lost an Island soul. The first time I thought I was maybe going crazy or imagining it happened, but now there is obviously a bug of some sort.
Can anyone confirm they have had similar issues?
Many thanks,