Missing Log-in Pheon Coins

I remember claiming the “10 Pheons x5” from the log-in rewards on day 9 but didn’t actually use them and kept them in my storage. Not only have I realized that i do not have any Pheon Coins to use for the marketplace but that they are not in my storage or my Main character’s storage space 1/2, my roster storage space 1/2, my pet’s storage or even my alt character’s storages as i double checked. Can also say that i have zero Pheon Coins in my “Currency Inventory”.

Ps. Could not find any other forum with similar problem.

Lost Ark Pheon reward
Lost Ark Pheon Currency

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I’m experiencing the same issue. I’ve claimed all of my login rewards since the start of the game, but am missing the “10 Pheons x5” login reward. On review of my express mail inbox, I noticed I’ve only received 13 of the expected 14 mails (today being the 14th login day). Let me know if there’s any other information I can provide.

I have the same issue. Ive checked all my alts to see if i redeemed there and didnt use the coin.
Checked if i did any transactions that requires pheon and none. I have 0 pheons.

I right-clicked the login reward pheons (5 stacks of 10 pheons). Now I have only 4 stacks. I was in the middle of questing and nowhere near any auction or other spending opportunity. I wasn’t even in a shop menu or anything. Just in my inventory out in the wilderness. Can that stack be restored, and, if not, why in the world does it function that way?

my pheons are gone too. I tried to contact the support but I just got ignored

Hello @MidnightxClouds
I’m sorry for the late response!

Thank you very much for bringing your current issue to our attention and I do apologize about the unexpected experience you had within your play-through.

In this case I need to contact CS live channel, they will have to raise you a ticket in order the specialist team check your entitlements, if they find them and the rewards are not yet reflected on your account our dev team will join in and active them.

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