Missing new year gift (winter mokoko skin chest)

Good afternoon,

I opened my new year gift box and received all items except the mokoko skin, what should I do?

Server Kazeros.

I’m also missing the mokoko skin chest. Please help. Server is Azena

same here… Valntan server

Hi folks, it’s great to have you around!

MY apologies to hear you have not received the mokoko skin chest yet.

I’ll ask you to please escalate the case with a Web ticket for a better visibility of this inconvenience affecting different players. The more information we have, the easier it will be to investigate this problem and solve it ASAP.

We really appreciate your patience and help on this,

Best regards.

Same, Evergrace server… what kind of thicket should i submit?

Missing here as well. Submitted ticket

Correction. I never got any of the box

Hi @Hunto & @Deadchills

@Hunto you can also include the link of this forum on the ticket as a reference , and the ticket is to our support team.

Please visit this link to create the web ticket for our team:
Select In-game Issues → Something Else → Contact Us → Web ticket.

Contact Us | Amazon Games

Thank you for reaching us !
Happy holidays :ribbon:



@Eulah / @Firus
and to those that haven’t got the mokoko chest, ask if they have “blanks” spot on their inventory slot, there’s a bug that the mokoko skin chest is not shown but actually in inventory like this case here : Did not get Mokoko Skin Selection Chest from opening the end of year gift - #7 by Dream143

maybe a restart/repair can fix it. because the game needs to download a 200mb update for the icon boxes i guess


Thanks @ChinGG for the suggestion , as you explained I would recommend to verify the steam files when you reset the game also to make sure it’s not a visual bug or to avoid any visual bug when you go back on the game and make sure the rewards are available :

We appreciate your contribution @ChinGG
Have an excellent week ahead !
:gift: :sparkles: :ribbon:

Repair fixed my issue, thanks