It has been more than 24 hours since the situation and I still haven’t received anything in the mail thus far.
IGN: Arriv
Server: Mari West
Hey there @pout!
Sorry to hear you lost your entry to the Oreha’s Well dungeon.
Unfortunately, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that allows for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
Only if determined this was a server-side issue, the appropriate ticket will be delivered to your in-game mailbox, the delivery of the replacement ticket could take up to a day. We cannot guarantee you’ll receive a re-entry ticket otherwise.
You can read more about this in the Update to Timed and Ticketed Content Lockouts official post.
If you believe you should’ve received the re-entry ticket but didn’t after enough time has passed, please try contacting our support team directly by following this link:
Hope this information helps.