just wonder if there is anyone experiencing this before the patch?
I lost all my royal crystals 1 day before the patch and contacted support, only thing I can do right now is waiting for the dev’s reply.
all my blue crystals & gold is fine, currency exchange history looks normal to me.
Samething happened to me. I lost exactly 4,000 royal crystals. Maybe it has something to do with the royal crystals from the gold founder’s pack? I still have the royal crystals leftover from the Platinum founder’s pack.
Same here. We lost real money to this big and have had no response yet from smilegate. This company has lot a ton of trust with me over this issue. I lost like $35 in crystals and no word yet. I don’t even know if they are working on it. Really crappy customer support system.
I also purchased a gold founders pack and had several thousand royal crystals disappear just prior to the last update. I opened a ticket and they replied back telling me they have no traces of crystals on my account. I opened a live chat today, and that person finally found out that my crystals were showing as being refunded to steam on April 19th. So I have to show proof that I did not receive a refund, and am currently waiting for a response.
I have seen quite a few posts that seem to point towards the gold founders pack crystals having this issue.
contacted amazon live support again,
this is the answer they’ve got for me
“It shows they refunded/chargebacked their gold founder’s pack which normally gives you 4000 Royal Crystals, since they refunded it the crystals were deleted.”.
I did provide this post for them.
How they react/respond to this issue is really weird and slow to me, no offence to the “supporting team”.
It just feels like they don’t care, there’s no official post/tweet from them, I don’t even know if they are actually working on it.
This is just my point of view, cause I feel disappointed, to be honest.
Sorry for my wording and bad English.
I also followed up and got the same exact response, that my founder’s pack was refunded on the 19th of this month. Very strange. They asked for my steam purchase history, which I just sent over. Waiting for a response.