Having the same issue as this person, tried everything as well
Welcome to the forums!
I hope you are having a great weekend and thank you for reporting this issue. It will be a pleasure to help.
In order to track the power pass and find out a solution I will need to know the name of your main character and the server.
As the title mention you have missed the second power pass I also need the name of your first boosted character with the first power pass.
I’ll be around hero!
first boosted character: Tuttimelon
can yall fix your game?
Hello again @chickennugget
Let me apologize for the late answer it will be a pleasure to keep helping here!
I can confirm that your character Tuttimelon received the email with the power pass correctly. Unfortunately this email was deleted due to expiration time. A possiblity for this to happen is to let the email unclaimed on the box and after certain time the systems delete it.
Since this is a very specific isuee I would suggest to contact chat support and report this situation even thoug I can not guarantee that the porwer pass will be refunded
Keep gaming hero!