More than 48h passed and still no ticket for my Vykas raid

[yeoke]

Is it possible to get back the entry? Game crashed during Vykas gate 2 and lost entry yet says gate 2 not cleared. This is the 3rd time i lose one of my entry like this D:

[Jormungandrh]

Hello @yeoke, welcome to the forums!

I’m sorry to hear about you losing your Vykas encounter entry tickets 3 times already!

As you may be aware we have a system that handles this issue, as we are unable to manually grant any re entry tickets.

Please read this post for the full information about this:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

A few key points I wish to highlight and the first one is very important in this case:

1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

2. Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

So if the system determines that the crash is not server side, unfortunately you will not receive any re entry tickets, if you wish to share any feedback on this matter or anything on the game please do so here:

Game Feedback

Thank you for your understanding!