Mount: Wild Blue Wolf unable to be used or gotten rid of

I’ve recieved a second Wild Blue Wolf that unfortunately cannot be gotten rid of in any way that I can find.

-It’s unable to be used as the “Mount already registered.” message appears.
-It’s unable to be discarded as it says “Cannot destroy this item.”
-It’s unable to be dismantled.
-It’s unable to be sold on both the auction house or to a vendor.

It’s a minor thing but I would rather not have something like this clogging up my inventory/storage. I could also end up with more copies of this that take even more space up. I’m also unsure if there’s something I’m missing that can get rid of it, if I am please let me know.

Welcome to our Forums @Thiccmeatball

Hope you’re doing great (◕‿◕)

I’m sorry you received a second Wild Blue Wolf that can’t be destroyed or use.

Please try this steps to discard it’s a visual bug:

  1. Close Lost Ark completely
  2. Close Steam
  3. Run Steam as administrator
  4. Check the game files on Steam
  5. Open Lost Ark.

After that If the issue persist , in order to review your inventory please contact us via a web ticket for our team to investigate with more details of your account :

Please visit this link to create the web ticket for our team:
Select In-game Issues → Something Else → Contact Us → Web ticket.

Contact Us | Amazon Games (Contact Us | Amazon Games)

Thank you for reaching us !

(◕‿◕) :snowflake:

I’ve made a ticket but it seems to have disappeared into the aether. How do I actually view the ticket, or have any information regarding any open tickets I’ve made?

Hi @Thiccmeatball.

Tickets cannot be reviewed on your end directly but only through a support agent (via Email or the ticket creation platform).

If you were to reply to the last response you got via Email and noting you are specifically following up on your last contact/ ticket, they will be able to pull up these records and let you know any updates in it.

If you haven’t receive a response for the initial ticket after 48 hours please contact us back.

I apologize for any delay or inconvenience to solve this.

Thank you for the patience have an excellent week.

If this a joke? Such shamefully terrible customer service.

This is not the only item that cannot be destroyed, dismantled or consumed.

Usually during Express events, they give you claimable rewards that can also have this trait. The very first blue ability stone you are handed also does this.

Here’s the total items being taken up on a single character that cannot be gotten rid of.


As if I would ever pay Crystals to expand my inventory when AGS and Smilegate are clearly scamming the slots away.

1 Like

Hi @breezycheeks

I’m sorry you’re having issues with the items.
We recommend to contact our support team to see more deep the information on each players account and for that we need more details that can’t be requested over our forums.

So please contact our team to report this via a web ticket :

I also recommend that you send your feedback in the Game Feedback section of the forum and in the following link:

Additionally, this thread will be moved to the “Game Feedback” category, where the team will take into account your opinion and experience.

Take care and enjoy your week.