Moved servers, still no founders

I was honestly under the impression that we’d be getting them shortly after the 14th when the window was closed to use them. It’s now been 2 days with no update as to when we will get them. Are we waiting for EU servers to resolve? Are we waiting for the cash shop servers to resolve? Please any sort of ETA would be helpful, I paid over $100 for a mount that is locked on Galatur…don’t make me go back there.