Multiple issues: lost powerpass, pet and crystalline aura

Hi, since 2 days my store doesn’t work, i got error when i try to claim my twitch pet and my crystalline aura is lost since yesterday…but now, well, i lost even my powerpass!
As you can see from my screenshot, i have taken the powerpass through mail, used it with right mouse button and then nothing…it’s gone.
Please give me back at least my powerpass, thanks.

Zone: Europe
Server: Neria
Char: Innominabile
Steam profile ID: 76561198019263276