Hello.
My game D/c 'ed at the end of gate 1 Valtan.
I was unable to get rewards or proceed.
I am also locked out as if i completed Valtan as a whole.
IGN : Clavicembalo
Hello @Mijijabu
I am sorry to hear about your lost entry and therefore the reward based on getting disconnected during a run but please bear in mind we do not provide re-entry tickets in cases not caused by a verified server crash or outage.
We’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 48 hours. That is to say, if the system does not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here.
Hope this helps and see you in Arkesia!!