My Characters disappeared

Hello, i haven’t logged in for over a month and logged in last night to find all my characters gone. One of my friends tells me I’m still in the guild. Can you please restore my characters or tell me what I need to do to restore them. There were about 4 or 5. But my main is Aurora Oceans and Sassy Aurora. They were not lvl 50. Not sure what other info you need, pls let me know.

Thank you,

Hey there @AuroraOceans, Welcome to the Lost Ark forums!

I’m sorry to know your characters are missing.

I can help you check what’s going on with your characters. Can you tell me the server/region where you have your characters Aurora Oceans and Sassy Aurora?

I’m on Karta server, i think thats the East north america region

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Hello @AuroraOceans, Thank you for your reply.

I would like to tell you that I had restored your character : Sassy Aurora

Please log in into the character to confirm that was restored with any problem at all.

I’ll be waiting for your confirmation!

I logged in and none of the characters were in the character selection. Can you please double check because it has not been restored.

that’s unusual, as your characters seem to be active on our end.

Is there any chance you might have additional Steam accounts? if that’s the case, please double check that you’re using the right one, also, verify the integrity of the game files just to discard any visual bug due to a damaged local file.

If the issue persists, contact us via live chat in order to escalate your case and further assist you on this one.

Thank you for reminding me of my 2nd steam account, i had forgotten about it. My characters are restored and all there with all my stuff. Appreciate your help.