My double platinum founder's pack is gone

I did receive my double platinum founder’s pack yesterday but I didn’t decide on what server to redeem it.
Today I log in to redeem it, but unfortunately, my double platinum founder’s pack is gone, my in-game store ain’t working, I have lost all my blue and yellow crystals - can someone explain to me what the f*** is going on ???

IGN: Melog
Server: Kadan
Which founder packs did you not receive? (Plat, gold, silver, bronze?): Plat