My Founder's Pack and Twitch Drops are missing!

Hey @Roxx I just loggin after the update and maintenance, but my gold founder’s pack and the Twitch drops I claim yesterday night are missing from my Inventory, what can I do to got them back?

EDIT: Ok, after a while playing (like 1hr) it allow me to redeem all the items this time. I think maybe because the store wasn´t up at launch it was missing, but everything is cool now.

Have a great time playing, friends!

2 Likes

Confirming what Ankh is seeing. I had 7 unclaimed items in my Product Inventory yesterday that are all now gone.

2 Likes

Can also confirm. Missing unclaimed gold founder’s pack

Also chiming in, upon logging in just now my product inventory is now empty.

Madrigal - Una

same here, missing like 5 items

I never collected my Twitch rewards or founders package items, and like above, they’re all missing from my product inventory.

Azena - NA East

same as above :c

Maybe @Roxx reads this one.
Just wipe the Twitch Drops and Founders Packs back to the ingame store for all players, so everyone can redeem it again via store.
Easy solution for big Problem

I panicked too at seeing all my account items missing. After a few minutes of game time though, the red notification appeared showting the right number of items (in my case 8) to show up. It just took a loooooong loading time before I could see my items though.

the product inventory was in market, but the market is offline maybe should wait to come back


As you can see, the game updated showing I do have items to claim in-game, but it just won’t load…

Can also confirm. Missing unclaimed bronze founder’s pack

I just can’t receive my Twitch Drops. The Starter chest has been redeemed 3 days ago!

After about 20 minutes in game, the items came back. Whew.