My friend's account got suspended from failed a Captcha 3 times

Dear Lost Ark Support Team

My friend’s account got suspended from failed a Captcha 3 times is it permanently banned or just temporary. Please tell me about the solution of this problem and I thought that this captcha system’s penelty is too heavy for players, There are many ways that bots can use to bypass this system. In summary I hope that my friend account will be available.

Best Regard

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Hello there @peacheskung,

Welcome to the Lost Ark Forums!
I hope you’re doing good.

According to the official info, if a player fails three separate CAPTCHAS, they will be temporarily removed from the game. Usually, around 10 minutes.

After the penalty expires, you must pass a CAPTCHA when you log into the game.

You should be able to login after completing the CAPTCHA successfully.

Please find the official post here.

I hope this information helps.
Have a good one!

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How long exactly is the penalty expired?