My game crashed on legion guardian Vykas, ticket support

[diogopm]

Hi @Roxx

I was playing legion guardian (Vykas) and my game crashed, I had to restart the computer. On returning to open lost ark after the servers screen, the screen is completely black. I would like to know if, in case of counting my entry into Legion, I will receive a ticket to enter again?

Sincerely Diogopmg

[Elp]

Pretty sure it doesn’t consume the entry ticket unless the boss is killed while you’re disconnected.

[diogopm]

Truth

Over the last 50 minutes I was trying to relog into lost ark and finally the “black screen” came out and loaded the game again and I could see that my Vykas ticket automatically arrived.

problem solved

[Kagami]

Hi @diogopm

Welcome to the Lost Ark Forum!

I’m glad that you get the ticket back!

Also thank you @Elp for sharing the information, we really appreciate it.

If you need help with something else, please let us know.

Hope you have a nice day and see you in Arkesia!

[Rollingmoonstones]

@Kagami Hello, yestarday I got this error

during the Vykas legion raid, I have not received my ticket. Could you help me please?

IGN: Rollingmoonstone

[ThunderWolf]

Hello @Rollingmoonstones

I hope you are doing well.

I’m sorry for the disconnect during the Vykas Raid. Unfortunately, we don’t have a way to re-grant daily or weekly entries to content manually.

we have a system that takes care of this type of situations in order to provide the ticket back in very specific scenarios, we can’t guarantee that they will be receiving a ticket. I apologize for the inconvenience.

Please have a look at the below mentioned post for more details about the process.

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

Please remember:

1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

2. Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

I hope this helps. Cheers!