My game keeps freezing on loading screens

Game Support English Support
1

HI, so I have a big problem here.

My game often freezes on loading screens. Loading bar just stops, there’s no sounds in the background, and after about 5-6 mins it just closes itself. Then I log back in and it’s fine for a while, but after 6-7 loading screens it does it again.

Things I tried:

-Verifying files integrity
-Clearing Steam Download Cache
-Reinstalling EAC
-Reinstalling the game
-Reinstalling the game on a different SSD
-Updating all my drivers
-Running steam in administrative mode

I don’t what else to do and it’s really frustrating having to restart the game every 15 min, especially since the initial boot takes 3-4 min even on a M.2 SSD.
All my other games work fine.

My specs are :
I7-9700K
16GB 3200mhz DDR4 RAM Kingston Hyper Fury X
MSI Z390 Gaming Pro Carbon
MSI RTX 2070 Gaming Z
2x Samsung Evo Pro M.2 SSD one is 500GB and the other is 1TB
Corsair HX750 Platinum power supply

Please HELP! :slight_smile:

2

Hello @vex39,

Welcome to the Lost Ark Forums! :bouquet:

Hope you are doing well.

I apologize for the inconvenience caused to you due to the game getting stuck while loading.

Since you have performed the possible troubleshooting already, this scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please contact our live support by going to:

Be sure to have your Dxdiag logs ready in case they ask for them so that they can submit a ticket for the developers to check if needed:

To pull Dxdiag logs please:

  1. Press Windows Key + R and type: dxdiag and hit ‘Enter’ key
  2. Click “Save All Information”
  3. Select the file location and save it.

Hope this helps! :magic_wand: