I bought 12,000RC today and exchanged it via LA Shop of 2537 / 235 RC. There are 3 screen shots attached and the first one shows that i claimed “53,277 Gold @ 2:25AM” but as you can see, my current gold is still “958”
However, the rest of the other 2 transaction, i could claim without any issues.
I should have a total of 127,808 gold including pre-purchase RC at “958 Gold”
My apologies for the late response. I’d like to let you know that this issue has been escalated. If it has been solved and the gold has appeared in your account, please let me know. In the meantime, please be patient while I get a response from the team.