My gold was taken but no crystals were given. I have proof

My crystals didnt change but i lost 1000k gold. I was trying to buy 3 packs of crystals. it says i only bought 2 but my current crystal count didnt change.

And it shows your claimable crystals empty on the right? Why would you cut that part out of the screenshot. lol

Your right i should have show a full image.

See that in yellow? that keeps popping up plus it says i can claim it.
There is nothing to claim.

you literally joined 3 hours ago. Why are you commenting without something helpful. thanks

So no answer from staff or anyone else about this matter? im guessing this post will rot and nothing will be done. If i cant spend in game gold then isnt that a fundamentally broken mechanic? its almost the most valuable currency in the game.