My Hat from twitch rewards and Crystaline gone

[Leoguts]

My hat from twitch rewards and Crystaline Aura when i claim them give me some error and i restarted the game and they gone

In-Game Server:Brelshaza

Char Name: Leoguts

[JWarlock]

Greetings @

I do appreciate the time taken to make this question/ query or report and I do apologize about the unexpected experience you had within your play-through.

Here’s the a official communication about your issue:

Update on Current Top Issues

Heroes of Arkesia! It has been an amazing first week. We’ve seen incredible support from our players and we want to express our gratitude for helping make Lost Ark as big as it is here in the West! We are also very aware of issues that the community have been experiencing and wanted to take some time and address some of the top concerns we have seen in the past few days. Missing Premium Content and Store We have received reports and have confirmed that items are missing from Product Inventory,…

Patience is a virtue, regards,

JWarlock