i received both lunch gift and the bouns founders but the store problem was still on before the fix after that only the founders pack shown , the lunch gift didn’t seem to be found
any suggestions or i lost it for ever 
Hey @tareqadwan95!
I’m sorry to hear about your lost items, have you tried any troubleshooting, like verifying the file integrity?
I’m sorry to hear about your issue, please try this troubleshooting to check if it is a visual bug:
Close Lost Ark completely
Force Stops Steam
Run Steam as administrator
Verify game files on steam (Steam Support :: Verify Integrity of Game Files)
Re-launch Lost Ark.
If that doesn’t help your issue, please contact us to our live chat to esclate the issue further (Contact Us | Amazon Games).
Thank you for your patience in this matter.