My mount item disappear from inventory

Hi, today i Check my inventory to redeem the Jewel Coral and get my turtle mount, but I can’t find it, it disappeared.

I’m having the same issue . I did every quest and i remember the coral in my bags and it is no long there sadly .

Well i found the jewel my bad i did the quest on an alt and there it was , so i now have my precious :laughing:

Check your alt if you did the quest on it cause i did and i found mine