My shoulder pad is gone

I upgraded my shoulder pad to +9 it remains on the reforging npc so it disappeared from my teams and my ilvl dropped from 1340 to 1166, I wanted to know how to fix it?

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It has to be in your inventory

That’s a big downside to the latest patch. Hope they fix it soon

it is not

OmG. Devs and GMs. If this happens to me I quit the game. Imagine if we had to start all over agaim a gear.

Please do something.