NA East server issues

It seems whatever is plaguing NA West has moved East. I cannot play the game today because I have an almost 6000 queue just to get in. This game is excellent and worth playing, Smilegate should be proud, this is why this continuing issue is making me sad. Amazon has not addressed this issue seriously, I believe, and it is going to hurt Lost Ark if they don’t find a solution soon. Please help the people who actually play this game and take this issue seriously, Amazon. PLEASE HELP!!!

This was the most recent response from AGS:

Seems like the issue is slightly more complex than, just bots.

At least they are looking into it. Perhaps they should work with Steam on account creation. It seems like a ham sandwich can get an account. Thanks for the response!