Need help in game issue my post/topic was deleted/hidden by the system

Hello there, I’m so sorry if I’m bothering you but, I have an issue in game and I need ur assistance for help if possible.

Last week I have created a character named Soulspearsoul, a glaivier class, I have used KT on her and I’ve asked on forum before I delete her, if the process will continue on her.
The answer was yes and it will count from KT usage over all.

I have asked u on forum yesterday to restore her in term to lvl her up or even to use a paid powerpass when I reach yorn, but I found that there’s no knowledge transfer was used on her like it was canceled, and unfortunately I can’t use KT anymore until I clear/do all main quests all over again to north vern.
So there’s any possible way to help here!
I bought character slot for her and I’m sure I don’t have the time or even the balls to clear this again.

I’ll be waiting for the answer.
Thanks in advance.

Greetings @CrueIty

I apologize you’re having this inconvenience with the knowledge transfer and the lost gold , in order to investigate with your account details please submit a web ticket to our support team including all the information mentioned and also you can use this forum link as a reference since we cannot request your information here on the Forums.

Thank you for all your patience and take care.
ʕ •ᴥ•ʔ ☆゚.*

Thanks,
I just did, I hope they answer asap.

Sorry again for bothering.

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