I was doing Valtan normal last night and my internet went down while we were in gate 2. I got on today and cant get into Valtan at all…I put a ticket up with no response…Can you please help. Character name is Gankuuu, and the Server is Valtan
You wont get a ticket as it wasn’t the servers fault, but your ISP. Good luck next week with the clear
Hello @Wehh,
We understand that situations like this are very frustrating and that’s why you normally will get the restoration ticket on your game mail, unfortunately in some cases a replacement ticket may not be sent if it’s determined that the disconnection was not due to an error on our side, so please be aware of this too.
This is a post made by one of our community managers regarding this:
Thank you so much for being such a valuable and invested player!
Have a nice day a see you in Arkesia! 
