Never received my LoLA Starter Item Set

Who do I contact about the LoLA Starter Item Set that I claimed two days ago, shows claimed in twitch but never reached my account?

Greetings @troysnew,

Thank you for bringing this to our attention and my apologies about the inconveniences with the missing twitch drops.

First, let’s troubleshoot this error to discard possible issues:

After you finished with those steps pleas restart your computer and launch Lost Ark again.

Hope this helps! Please let me know how it goes.

See you in Arkesia! :sunrise: :sailboat:

I have done all that. No luck. My steam was setup properly in Twitch but when i noticed I didnt get it I went to the LostArk page it showed my sons steam, so I changed it and reactivated. He doesn’t play Lost Ark… so the package may have gone to an account that doesn’t exist.

Thank you for the information!

As I understand, when you claimed the drops you had the Twitch account link to your son’s Steam account.
If that’s the case, you are right. Unfortunately the drop went to your son’s steam account (even if he doesn’t play LA).
My apologies for any inconvenience this may cause to you.

Have a wonderful weekend! Take care.