Never received my Twitch Prime Gaming Loot

It has been days and I still have yet to receive my Twitch Prime Gaming loot. I have received drops in the past and I verified my account is connected properly. Tried everything I could from a client side. How can we remedy this?

Server: Avesta
Character: Tröy

@troysnew Drops and Prime gaming loot are two separate entities.

Do you have an Amazon Prime membership? Prime gaming loot is only for Prime members.

Have you joined the Prime Gaming website? → Prime Gaming

Yes, I have prime and I collect stuff from there all the time without issues. I’ve even got the first one that Lost Ark provided. The only issue I have is with the most recent. It shows claimed but I never received it on my account.

I also haven’t received my loot, I have amazon prime as well as I had it for years and had no issues but the contents tied to Lost Ark I could receive in my steam account

Server: Mari
Character: Asunaa