New steam users forced to pay money in game to get trusted status

agreed, I was just live chatting with amazon support and they told me the only thing to get trusted is to spend money in game :joy: I hope this scam gets exposed. I know vast majority of the players are trusted and don’t care but this is just ridiculous now.

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Don’t worry, we care, it’s just not much we can do.

They’ll fix it soon. That won’t repair the dmg you suffered, but it will prevent further dmg in the future

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I am afraid it’s already too late for this game to get influx of new players and it will just die with time. That’s why I am trying to raise awareness about this. I don’t want to invest more time in the game when I see with my own eyes how they treat their players. I am disgusted.

Imagine being told: “do that and wait 30 days and your problem will be solved”. So I did that, and after 30 days I get response: “well actually it’s not 30 days anymore it’s 90 days now, we changed it for no reason.” So I am patiently waiting, then on day 70 I get told: “well, actually it’s not 90 days anymore, you have to spend money now”. Absolutely pathetic.

If they told me on day 1 that I have to spend 10$ in game I would say okay no problem. But what me and other players like me (well 90% of them quit when they find about this scam) are experiencing is actually mindblowing.

So latest info: if you are new steam user you are forced to spend money in game to get trusted status in lost ark

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pay to win game

apparently it’s pay to play now

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Summary:
Few months ago we were told that we only have to be steam trusted and have mobile guard 2FA enabled and we will get trusted status in lost ark within 30 days.
They later changed it so we have to wait 90 days instead of 30 to get trusted status in lost ark (I posted a screenshot when I got this response last month).
Latest information is that we are forced to pay for royal crystals to get trusted status (information from live chat amazon support on March 30.)

Lost Ark mods in support section are useless, giving us false information and automatic useless responses.
I don’t want to invest my time in the game that doesn’t care about players, they are profiting off of bots because every bot pays 10$ to get trusted so they can do RMT.
The game is advertised as free to play but in reality it’s just trial version of the game until you spend 10$.

The main problem: new players should directly be told to spend 10$ to get trusted status, instead of that easy solution we are getting links to useless and false information about how to get trusted status. When new players are told the game is free and then they realize they have to spend the money they quit.

Some of my favorite comments:

This system is not combating the bots, it’s combating new players and it’s a profit for amazon, which in my opinion is disgusting. I am starting to believe that’s the only purpose of this system.

if i bought 30 days premium for 9.99 will it help me to start playing normally and when will it happen and how will i know about it?
Tell me, it’s not interesting to play without understanding the situation …

yes, when you spend money for anything in game you should get trusted within 72 hours, however there are several cases where people didn’t get trusted status after that for weeks, even months.

I see you bought mokoko starter pack, that should be enough for you to get trusted. “Should” is the key word.

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thousands of bots handle it every day to get trusted

if think its defenitely a you problem if someone gets not trusted

also what is the issue with: paying 5 bucks for a f2p game , to get extra “features” ?

you want to trade, buy something for 5$

yes there are “some” who have issues to get it after purchasing
but it is not the majority
i know 2 “new mokokos” they got it in less than 24 hours after buying aura once

you can play that game as long as you want without paying anything… but you want the market place , you have to pay , easy as that

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So you ignored all of the facts that we are getting lied to and mislead but clueless mods, ignored the facts how amazon treats new players like shit and said “just spend money”.
Do I have to paint a picture or connect the dots for you? paying 10$ is the least problem we should worry about.

it’s really mindblowing isn’t it :joy:

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Why do you think they keep banning them? AGS makes more money from bits than it does from players.

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indeed, that is the problem for new players, I don’t know how it affects other players since I never reached true end game

post me one source , where it states , that lost ark is completely F2P ?
do you know the meaning of completely ?
it means everything
give me one example of a game , where everything is for free , even cosmetics , means no i cash shop at all

again your interpretation , what you want to hear in your mind
i never said they scam anyone or that they are scammers
i just said , that your picture does only state , how to get “Steam Unlimited” nothing more

yes sure, if its something changes officially in their direction , its their right to do that , i mean you didnt pay anything in that time period .
you could have paid that 5 bucks beforehand. you decided to wait
it was your decision to do that
i mean you could have just quit the game, if you dont like it ?
they do not force you in any way , its your free will

and if they change the way how they handle it , while you waiting . you have to deal iwth it or not

what ? i gave an option . i never said its legal or illegal

again your interpretation , thats your good right and your opinion .
i just gave the option , that its a possiblility to do

so what exactly has this to do with that whole threat ? or is it just to let me sit i a bad light ?

i told you the facts
you dont have to agree
you dont have to answer to me
you dont have to believe me

its all on your free will
but your tirade , how this whole market place unlocking is a scam is just not true
you dont be forced to pay 5 bucks

you want an additional service for the game : and that cost 5 bucks
thats it
you are not forced
its a free will option , because YOU want that status

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first why you are attacking me personally with insults ?
second : you said that the game advertises itsell as a completely free to play game

at one point you say its completely free , at the other point you talk about misleading advertising
but you do the same . you turn around your sentences how you like it

a free to play game is a game model where you can parts of the game play for free .
which parts are free and which not , is a free conception of each game how the company decides to advertise it

f2p has no official law wise conception of what it exactly is meaning

it does not matter if something is
f2p
p2w
p2p

these are just frazes which was made over the past 30 years in the game indistry to figure out diffrent income models how games are developed

just because you have a diffrent opinion what it exactly means
does not count

you said Lost ark is advertising the game completely free
which is not true

and now that i gave you the reason ( cosmetics) why its not advertising “competely” you back up and say im dont know what im talking about ?

if you do accusation of “fraud” against AGS
and dontgive law wise proof
you are the one which is doing wrongful

and on the other hand , you accuse me , that i tell people to cheat

what make you a better stand ?

accusing someone of fraud and getting personal against me
makes you a better person than me , who tell someone , that there are options how to handle things ?

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it’s not insult I just stated the obvious. So the sites like dexerto are scammers and they are lying to people? why did no one called them out on this, oh wait because they aren’t wrong.

I don’t turn sentences, I read what support says and I do as I am told to do.

So world of warcraft is also free to play because you can play it for free but when you get to level 20 you have to pay for extra services like to continue to play the game? (market is extra services btw hahahaha)

you have absolutely no idea what “completely free to play” means, it doesn’t say “completely free to play and get everything in store for free”, it’s advertised as free to play with in-game store and it’s relying on microtransactions.

yes I got lied to by moderators and amazon support, that’s facts, I didn’t personally attack you I just stated the obvious, that’s your interpretation, not mine, you are free to call me stupid/moron/braindead if that’s your opinion.

By your logic they can say tomorrow everyone that plays the game needs to pay 10000$ if they want to continue playing and that’s fine to you xd

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Interpretation is always flexible. It is still classified as f2p, same as guild wars where they advertise that it’s f2p, and where a paid account gives you access to all content.

Also, when you played the game, you clicked accept on their terms and conditions (they won’t be liable for anything they write, such as accuracy of their statements etc)

However, I do agree that having difficulties with new steam users is a major issue. But the chance of lost ark being a users “1st game” will put them in the minority I’m guessing. Spenders usually would have paid for multiple games and new users usually refrain from spending, so I’m guessing new user population might not be high on their priority list (especially with little investment where people can just use hacks and botting programs).

That is true, but when you go see guild wars 2 you can easily find information what you can and can’t do as free account, and you are told to buy the game (or whatever you have to buy, I don’t play gw 2)

But when you go to lost ark, it’s stated that it’s free to play, support page says you don’t have to spend any money to access all of it’s features, there is no accurate information on what you have to do to get trusted, when will you get trusted and how exactly do you get trusted, it’s just a mess.

Not to mention all the lies I received from them in the last 2 months that you can see in screenshots I posted + how many times they changed information and provided false information about this matter because they themselves don’t know how exactly the system works.

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Their PR is not organized and communication is lacking. If you remember the Lost Ark stream about the “assassin mage” xD Many (if not most) of AGS team handling lost ark don’t even play the game. Much different attitude compared to like FF14 (subscription though).

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This is LA, either pay or quit, there’s no point in whining

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