No HM Valtan Access on either gate. No clear indication REMAKE

What SERVER did you experience your issue on: NA East
What is your CHARACTER name in Lost Ark: Krema
What REGION are you in: Zosma
Describe the issue you are experiencing: I cannot enter gate 1 or 2 of Valtan HM and I have no indicator of either gate being cleared. Game crashed during entrance of dungeon and I can no longer attempt either gate. Please help.
Please include a SCREENSHOT or VIDEO of the issue that you have experienced:

Same Problem here on EU server

Server: Asta
Charname: Elementalrock