No re-entry ticket

[Littlefarnese]

So I got a blue screen during Oreha’s Well abyssal dungeon, came back after it’s finished but didn’t get any re-entry ticket even though my weekly entry count was consumed. Didn’t get any rewards too

Region: SA
Server: Vern
Character: Connorkit

[Burchet]

Hello @Littlefarnese!

Thank you for taking the time to reach out to us, I’m so sorry to hear that you got disconnected while playing Oreha’s Well.

I understand how frustrating it is to lose the rewards from the raid due to a connection issue, so, your ticket should be replaced within 24 to 48hrs. If over 48hrs have passed without your ticket back you might not be eligible for the ticket replacement.
We don’t have a way to grant you the access back to get the rewards manually, I apologize for the inconvenience.

Here’s more info:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

Hope this helps. Let us know if there’s anything else we can help with.

I hope you have fun in Arkesia!

[Emotions]

Same here, in SA too… but in Argos. No tickets, i’m waiting 24hrs to see if they gonna send me something.