No rewards from 1325 raid chest

I recently ran the 1325 raid “Oreha Preveza”. Upon completion, I purchased the raid loot box (200g). It doesn’t appear in my inventory, pet inventory, nor do I have mail for it, and was not collected. Is there anyway to recover the items as they will help me progress. Thank you!

Region: NA East
Server: Karta
Char: Wholekah

nope1
Nope2
nope3

Hi there @wholekah I hope you are having an amazing week.

Would you mind contacting us via a live channel whenever you are available please? We need some personal information from you which is why we cannot handle it on a public forum.

You can reach us using the following link: Contact Us | Amazon Games

This issue seems to be something really specific which we don’t have “troubleshooting steps” and I do believe requesting an escalation with our developers might be the best option.

I do want to thank you for your understanding and patience.

Feel free to refer my colleagues to this forum post. I hope this helps, feel free to tag me if you need anything else.

Best of lucks and I wish you have an amazing week!

:dragon:

1 Like

Already have and, have a ticket number in my email, thank you Jormungandrh!

Exact same Problem on my EU Account.

Server: Slen
Char: Lanfania

What can i do ?

I never got a solution just an FYI Lucero.

yeah just silence. good stuff ^^

Makes me sad for sure :frowning: