I recently ran the 1325 raid “Oreha Preveza”. Upon completion, I purchased the raid loot box (200g). It doesn’t appear in my inventory, pet inventory, nor do I have mail for it, and was not collected. Is there anyway to recover the items as they will help me progress. Thank you!
Region: NA East
Hi there @wholekah I hope you are having an amazing week.
Would you mind contacting us via a live channel whenever you are available please? We need some personal information from you which is why we cannot handle it on a public forum.
You can reach us using the following link: Contact Us | Amazon Games
This issue seems to be something really specific which we don’t have “troubleshooting steps” and I do believe requesting an escalation with our developers might be the best option.
I do want to thank you for your understanding and patience.
Feel free to refer my colleagues to this forum post. I hope this helps, feel free to tag me if you need anything else.
Best of lucks and I wish you have an amazing week!
Already have and, have a ticket number in my email, thank you Jormungandrh!
Exact same Problem on my EU Account.
What can i do ?
I never got a solution just an FYI Lucero.
yeah just silence. good stuff ^^