No soul harvest after DC'ing

My internet dropped for 1 second in a Yoho run, so I dc’d and had to reload. Once I loaded in my team had already beat her but there was no soul to harvest for me.

same happned to me but on P3 in Argos. No loot and no support from Amazon.
You will get info from them that they are sorry of your lost and they cant do nothing with this.