No VPN server authentication failed 10010

Game Support English Support
2

Hello craftaXLB,

Welcome to the New World’s Forums.

I’m sorry you’re having issues launching Lost Ark’s in-game features.

I really appreciate you’re communicating to us about this issue and also I want thank you for sharing the troubleshooting you have done so far.

For this issue; Can you please confirm if you already made this troubleshooting related with the third party program EasyAntiCheat that is linked within Lost Ark:

  1. Open Lost Ark in your Steam Library.
  2. Right click on Lost Ark’s list title and then Go to Settings < Manage < Browse Local Files.
  3. Open the EasyAntiCheat folder.
  4. Run as administrator EasyAntiCheat_Setup executable file.
  5. Make sure in the drop-down within EasyAntiCheat Service Setup Lost Ark or Current Game is the selected game.
  6. Press Repair Service.
  7. After this process verify Steam Integrity Check files:
  1. Restart your Computer.

Please let us know as soon as possible if after these troubleshooting the problem persists.

Thanks for all your feedback and specially your patience. :man_mage: :small_blue_diamond:

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3

I have same issue man with 11 alt nothing work for me not even factory reset PC with all updated or Mobil hotspot or lan,wifi

4

I have the same case as the person posting this, can confirm that what you linked doesnt work, what the other moderators of the forum suggest with varify steam files, IPV6, amazon and twitch account linking and relinking, all of the above dont work, we need some clarity about people like us that cant play the game since the VPN update that dont use a VPN to begin with. Thank you for the suggestion tho. :slight_smile:

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5

Same issue here for 3 days straight. Tried every troubleshoot out on the internet but no luck.I have never used VPN also.

6

Just tried the things you suggested, sadly it didnt help

7

I’m having the same issue. I don’t and never have used a VPN for Lost Ark and since the block, I’ve not been able to log into the game using my normal home internet.

I also tried all of the previous recommended fixes and reached out to my ISP several times this weekend to confirm they’re not using a VPN tunnel. I tried your recommendation now but it didn’t work. I continue to get error 10010.

Thank you for at least posting something different to try!

8

Same issue here, from my office network now I am not able to play. I have no issues from home.

9

Hola, primera vez que me pasa esto llevo como 2 h intentando entrar he echo todo lo que decíais y sinceramente no va, tengo 7 alters y no veo solución salvo dejar el juego sobre todo viendo que tiene como un año este post y no se a solucionado.

1 Like
10

Hello triadasolar,

I’m really sorry this issue keeps persisting in your account, to further assist you and keep your personal information safe: I’d ask to please submit a web ticket using the link below:

Once you open this link follow these steps:

  1. Select In-game Issues:

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  1. Select Something Else’s option:

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  1. Then at the left corner you will see an option to use Web Ticket:

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Thanks again for your report and I’ll pending if you need further assistance once you receive your ticket’s response. ฅ^•ﻌ•^ฅ

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11

same issues and nothing helped. what is this?-.-

12

The team is aware and looking into the problem at the moment.

13

NA-E, central time zone. tried all the fixes and same situation. Tried hotspotting off my phone too, no luck. No VPN, using Google Fiber.

14

Just coming to play but… amazon surprice us again. well done amazon games! Allways you find the way to fuck everyone :slight_smile:

15

same here on SA, on the morning i was playing just fine

16

Same here…cant log in. Disabled IPV6 , validating game files right now. I was playing a few hours ago. This is bad because my guild is starting our runs , well, basically now

17

Is the game broken, guys? Or is it just me??? After today’s patch, i can’t even get past the loading logo, and when i manage to do so, it crashes right after the character selection… It keeps crashing all day for me today…

18

Missing my Brel static run thanks to this! :smile:

19

I was playing this afternoon just fine. But now I keep getting this error while trying to load the game.

20

Can you confurm its after a steam update?

21

Yes i ‘confirm’ it is after the steam update sir.