Not able to use any powerpass after getting the punika one?

All passes are disabled at the moment. No ETA on when they will be back yet.

Your pass should be available when this is fixed.

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Any educated guesses when this is going to be fixed?

That is the last update. Probably going to be a few days.

Hm… what does ETA mean?

Thanks for telling me that, guess I won’t be playing any ark this weekend.

ETA - estimated time of arrival
It’s quite commonly used

We should have an update to provide by mid-next week!


Cant u atleast allow us to use the powerpasses we already activated ( mean like the tickets) ?


Yes please enable only the free passes, im still waiting to use my free punika pass and start event :frowning:


mid next week? thats putting us on hold for so long from using the express and getting key materials to boost our honing. everyone that didnt get to use it is missing out on so much

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That’s pretty wild. I get the charge back issues, but not being able to even use the ones given to us is kinda weird. Oh well, guess it’s a good time to take a break from Lost Ark until it’s resolved.

Yup. Terrible. Flew back into town on Tuesday. Same day they disabled. So now I haven’t taken part in the express event or the power pass. Figured it would have been a quick fix, guess not.

This is so unprofesional sorry for saying it but update mid next week? Not fix but update? When the problem is in the provider there should be incentive or something to give to the players. Also atleast enable the usage of consumed powerpasses even if the store is broken up. I bought a char slot for this and i get broken service? If this was any other kind of service you would be neck deep in trouble. Not to tell you that i lost 30 day of crystaline aura and no one from the customer support could’nt help me. I think this was the last cash I spent…
Saying it as a PM in software company and a customer here.

Could the North vern powerpasses become available at least so new and returning players can use them? Thanks!

i hope today is the day, because im waiting for like a week to use one and it started getting on my nerves

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Experiencing the same issue and thought it was just for me. Hope they fix it soon. Finally had the urge to create another alt and boom, powerpass unusable. My powerpasses can be seen in my server selection screen so I’m sure I have them.

7 days and still can’t powerpass :frowning:

great its not gonna be fixed with this update

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I sure hope one day Amazon has a different solution other than screw over their actual players. This and the three day holds are ridiculous.

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was the update of mid-this week that we’ll get an update at some point later this week? why cant we at least get use of our free powerpass, the 3-days hold on gold has already been put in place and its not like a free powerpass on already existing account will somehow be charged back?

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Sort of, but that also implies that we will get some info about this I would assume today, since CMs do not work weekends apparently. However something tells me that we won’t.