Not having trusted status in game while my steam account is trusted

There has been an issue where I have placed $5 on my steam account and have mobile authenticator enabled.

3 years!

Photo of having access to steam trading.

Steam Guard Mobile (Don’t want to share my email publicly)

Not Trusted

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Hi @YuiAtMidnight

Welcome to the Lost Ark forum, I hope you’re having a great time in the game.

I apologize for the experience you are having with the Trusted account process. I understand you meet all the requirements, but still don’t get trust.

On this cases in particular we need you to contact AGS customer support to rise a ticket, this need to be reviewed deeply. Remember to refer this post, all this pictures will help us to speed things up.

I appreciate if you can notify us how this goes over the time.
Thank you for your understanding and patience. Wish you the best and a nice week. :octopus:

Okay I will

So I sent a ticket some time ago but I received a message saying that I need to follow the guidelines to be trusted on Lost Ark. This requires me to be trusted on steam but the photo shows that I actually am trusted on steam so I’m very confused…

Somehow still managed to get here without trading once.

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