Not receiving second powerpass after making an alt

I’ve been playing in central EU (Thaemin) server since the game release and its been almost 2 months. i have 2 powerpass and i;m saving to use it when there is a class that im interested the most to play with. But after i created an alt with powerpass, i did not receive a second one from mail or anywhere. Can someone help me? (also i have 3 other classes that i used the knowledge transfer for but i have only used 1 powerpass so far) can someone please help me? what else do i need to provide to fix this error or bug