Not receiving Una's tokens in the mail

I didn’t claim my tokens this week (20220408) and normally I would just receive them in the mail however there is no mail for the tokens. I have even checked all my alts to yield the same result

Hello @Stratagem ! I hope you are well today.
I am sorry it took us some days to responds.

Are you still having this issue problem error?

I’d suggest contacting our live chat here: Contact Us | Amazon Games , so that the team can escalate the issue and update on the progress to a fix. I hope this helps!

yes I still have never received them