Not recieved my purchased 1,000 Royal Crystals

Not a happy bunny. Is it just me or others having problems with in-game purchases?

I purchased 1,000 Royal Crystals from steam and it said transaction complete but after 3 days no royal crystals have appeared on my main character.
I troubleshot on steam and it says everything ok this end, contact amazon. I have done that with a ticket but no response as yet.
Come on …sort this out, please.
Player name is northernlad my server is Sceptrum