Heroes of Arkesia,
Our team has been tracking issues with Haiger’s Manor and Rielvarr Ruins causing characters to be stuck in an endless loading screen. We have been able to reproduce this issue internally and are currently working to get a fix to resolve it. Due to the ease of recreating this problem, we will be locking down both Haiger’s Manor and Rielvarr Ruins from entrance to help prevent users from experiencing the endless loading screen. If you attempt to do either of these pieces of content, you will see an error similar to the screenshot below.
We are also investigating the reports of the same issue happening with South Vern Chaos Dungeons. We have not been able to reliably reproduce that issue, but we have seen multiple reports of it happening when entering a RED portal within the Chaos Dungeon. At this time we will not be locking South Vern Chaos Dungeons, however we do suggest that if you encounter a RED portal in your run to quit the dungeon rather than entering that portal.
If you are experiencing the endless loading screen issue now, please reach out to our Support Team via webticket who will be able to assist you further.
We apologize for the inconvenience and will keep you updated with information on a fix when we get it. Thank you for your patience and understanding!