Main Story Quest is still missing
In game: Nouk
Server: Galatur
My last completed quest was To the Arena in Shushire
Unable to progress 2nd awakening quest because of this.
BummpppppâŚ. Over one month of no strongholdâŚ
Edit (16-Mar): AGS followed up to my ticket submitted 13-Mar and added Heartâs Melody to my character while I was offline. Not sure if all is resolved but I was at least able to proceed in Punika MSQ.
@Chesca @Seawolf @ArthurFleck
Screenshot of Quest Journal > Last completed World Quest:
Server: Galatur
Character name: Raptorjeezus
Ticket number if you already submitted a ticket as well: V540823821
Adding screenshot of the quest I need, Time for Treatment, to get Heartâs Melody which is preventing my MSQ from progressing in Punika. Thank you.
Going to add my name/issue here as well, I guess. Iâve submitted tickets for a month with no real response and no fix.
Iâd love to have my character fixed (Fistsofboom - missing MSQ, last completed was Legend Reborn) but really at this point I just desperately want my Stronghold fixed. I just found out that I canât access Knowledge Transfer because my Stronghold quests are bugged, and man that is such a bummer, plus who knows what else Iâm missing.
So to the point - my Stronghold is stuck at âfinish researching Lab Lv. 2â, which I had already done prior to the server crash/rollback. So currently my Lab is at Level 3 (after a month of progress) but the questline has never advanced. Would appreciate literally ANY help at this point.
Were efforts to fix the Stronghold quests just abandoned? Itâs been a while with no fix or updates.
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Server: Galatur
IGN: Chiizu
Ticket number if you already submitted a ticket as well: V523598216
I have the same issue as a few people above, my Tortoyk quest was missing after the server outage, I continued on with the other world quests, I got to Punika yesterday and am unable to continue the quest because I do not have the Heartâs Melody song required for the Lailai Preparations world quest. Have been awaiting CS responses for over a month now but nothing is being done.
Currently Online.
Attached is my last completed world quest from Tortoyk
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Server: Galatur
IGN: Bitcointothemoon
Ticketnumber: wasnât provided one when I put in support ticket last month. Was provided a cookie cutter email.
Same as last few, I just reached T3 but cant continue with the story because I need a song that I couldnât get on Tortoyk island. Need fix or else game is really broke as I cannot move forward with punika.
Iâll be online all day, I need this fixed, itâs been a very long time already.
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Yeah pretty much. Just move on this game is being mismanaged into the ground anyway.
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Just let Seawolf know when he is here working during his hours and get online.
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Still waiting for the stronghold quest fix
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they got tired of us, we are too few for them to pay us real attention, Iâm sorry but itâs the truth.
@Chesca @ArthurFleck @Roxx @Seawolf
Also Amazon games support, the worst way to ask for help.
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Where are the real solutions??
I created like 4 tickets in a month and noone have feedback.
This is awful.
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This sadly seems to be true. I have a large compilation of chats/ticket emails with agents. Not one could give me an answer as to whether the stronghold issue is technically fixable. I need to know this so i know whether to keep playing the game, but with hundreds of messages, they just dodge that question each time. If it is possible, will we be getting quite a few catch up materials/power passes etc for the past month of missing stronghold? If it is not fixable, i assume we would get a refund on the founders pack (and destroy the account) at the very least as the game is not as advertised for us. (this is an âextraordinary circumstanceâ as far as i can tell, so steams no refund policy would not apply, correct?) As far as i can tell, the consumerâs rights act backs this up as well.
@Chesca @ArthurFleck @Roxx @Seawolf I understand you cannot fix our issue and do not blame you, but are you able to answer whether it is even possible to fix, or is that not within your scope?
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Do yourself the favor by quitting and not looking back if you still have the bugged stronghold.
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Eh, im still having fun with the game for now and hoping thereâs a fix. If not, i will get a refund before quitting (per the consumer rights act), as the digital product is ânot as describedâ by the seller.
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happy to see this game crash and burn, never have had such a craptastic bug ruin the starting experience. And then received 0 fixes, and 0 compensation for money spent. What a absolute joke. First and last time playing anything with the AGS or Amazon logos good luck for anyone still trying to get any kind of fix for this nightmare.
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Add smile gate to the mix. Itâs not just Amazon, smile gate is the group of programming apes who have a server structure whose database gets easily unsynced when their server crashes, and canât figure out a way to fix a character progress bug.
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Yeah Here in Galatur Land we got issues on issues seems like we are on ignore and if player base goes down will we get help or people going to get laid off so we in the same sinking ship as current? Pun? Sad the state of things. Maybe people will go back to New World? LMOA! Still having fun all though not as much as lots of people I know are gone now sadly. Maybe things will get better IDK.
STILL DIDNT GET THE GALATUR PACK FOR THE HEAD ACHE AND ISSUES?
Weird, i assumed the servers would be run by AWS. Didnât know SG used their own. In any case, it seems this is just a containment thread lol. Donât think any employees are looking at it anymore : /.
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They arenât dodging the question, itâs just already been answered (multiple times at that, they really should update the original post with links to the more lengthy explanations), they do not currently have the tools available to fix roster-wide issues such as the stronghold bug that weâre facing.
The fact that we didnât get fixed in the global script they ran, that apparently fixed quite a few players issues, means they canât currently figure out how to fix us en-mass (resetting the quest-line probably)⌠Until that happens you likely arenât going to be seeing a fix, either swap servers, wait, or move on like the rest of us.
Edit: the tldr is that we arenât on top of the totem-pole of the issues atm, and they have a lot of them.