Ongoing issue for 30+ days

Didn’t receive your gifted Founders Packs? (Part 2) - General Discussion / General Discussion - Lost Ark Forums (

It’s been around 38 days from the initial delivery/deadline of the Additional Founders Pack/Celebration Gift Pack, and to this day we still have people that haven’t received and to the thread opened by the CM hasn’t received an official reply or feedback for OVER 28 DAYS.

The support has little to no training, every time I reach out I have to go through the issue over and over, and to this day I haven’t got neither my pack or a tangible estimative/answer.

Can ANYONE from the Community Management, Mods or Staff in general at least answer or look into this issue? This is not only disrespectful but unprofessional. @Roxx answers her DMs on the forum regarding any other issue, I bring up this thread and she goes radio silence, how the hell do you want to keep a healthy community if you don’t even care enough to give us a “We are still looking into that or We are aware”, even though you don’t give a sh*t and is clearly not even looking into the issue.

Can we PLEASE have someone WORK on bringing us our OWED packs as it’s not a GIFT it’s a COMPENSATION for the lack of preparation you had delivering this crap that lagged for the whole 3 first weeks? :smiley:

To this day I have friends that received duplicated packs and still have their items, you aren’t even candid with us, saying that you dealt with the duplicated stuff. Anyways, ANYONE? LITERALLY, ANYONE?

@Sandovall @Shadow_Fox @Seawolf @Roxx @Maselbart ???

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I’ve opened a ticket a month ago because my platinum pack skin disappeared and I’m still waiting for an answer. The skin I lost was the non-gifted :expressionless:


The fact that they insisted on us moving to the new EUW region then not even receive the packs. What was the point other than to grab our cash, then run.

The funny thing is, they actually shared that 4% of the accounts got duplicated items from this “giveaway”, which should be the compensation for either migrating to another region/server or the downtimes, lag, unplayable queues and broken matchmaking that we had throughout the 3 first weeks.

A friend of mine bought a Platinum and refunded the Bronze package I gave him as a gift months before the launch, in-game, he received 2 Platinum (1 original, 1 additional), and the refunded Bronze package. To this day he still has the items.

I’m pretty sure more than 4% of accounts received duplicated items and even more sure that they never took care of it, and us, that played through 6, 8 hours of queues, terribly delivered servers and networking management to the point of the game being 80% queues, 15% lag and 5% gameplay, haven’t in 40 days received our compensation for it. This is just a joke.

And @Roxx has the audacity of posting on her LinkedIn that the CM from Lost Ark/AGS is doing an unbelievable awesome job, while she is literally picking by finger what to solve and the Customer Support has little to no training, some of them can’t even form a sentence.


@Roxx @Sandovall @Shadow_Fox @Seawolf @Maselbart