Opening wrong ascendant gem selection chest

Yesterday I was opening my ascendant gem selection chest and I accidentally opened T12 gems despite of being at T3. Now those mats are absolutely worthless on my t3 character. Is there chance you could revert them into T3 gems or revert them back into gem selection chest? Thank you in advance

oh and is there specific game support for brazilians? i can’t find it.

Hey there @Leon.B,

Welcome to our forums, always glad to “see new faces”.

We don’t have an specific section in portuguese. Will submit the feedback though, Amazon does have a lot of operations in Brazil. Thanks for the call out.

Unfortunately we can’t reverse the opened chest, grant the items into your account or like put it back. Real sorry about that.

If there is anything else we can help with let us know.

Hope you have a great one.

I fell for that trick as well. you guys put the t3 on top and t2 on the bottom and i clicked the wrong one… well played!

Hey there @viliviz,

Welcome to our forums, always good to see new faces.

So sorry to hear you opened the wrong chest.
We assure you it is not designed to have anyone opening wrong chests or getting tricked.

Still, we’ll take this as feedback and send word to devs about this being an issue.
Thank you for letting us know about this. We’d like to continue improving and offering a better experience for players.

Hope you have a great one!