Oreha [Hard] Bug Locked Oute

Well… it happened again… just waiting the loading screen and suddenly kicked out, then I got my Oreha locked out with the background song still there…

This happened last week to my Aira. :frowning:
Please help send my free ticket. Thank you…

Region : NA West
Server : Akkan
Character : Gañyu (Wardancer)

1 Like

Sorry to hear this happened to you, MvZ.

I’ve moved this over to the support section so our support team can take a look into this for you.

Hi @MvZ

Hope your are doing well!

I am sorry to hear about your lost entry on getting disconnected on Oreha Hard but please bear in mind we do not provide re-entry tickets in cases not caused by a verified server crash or outage.

We’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 24 hours. That is to say, if the system did not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here .

Also could you try this troubleshooting steps for connection issues.

Hope this helps and see you in Arkesia! :wolf: