Oreha Preveza Hard Mode Locked Out

[Mccstar]

I put together a pre-made Party Group through “Find Party” with 3 friends and cleared the 1370 Abyssal Dungeon Aira’s Oculus successfully. After clearing that I changed settings to Oreha Preveza and hit Enter → We all hit Accept → Delayed response in-game after about 10secs I had a loading screen signifying I was entering the Abyssal Dungeon → As I was loading in it says 1/4 ready to which my friends tell me over Discord that they are not in a loading screen yet suggesting that it is bugged. After about a minute my Loading Screen Timed out and took me back to where I was before Queueing for the Abyssal Dungeon. We then Try to Re-enter but my Character “Mccstar-Valtan” is now Locked out as seen is Screenshot.

[HAWK_EYES]

Hello @Mccstar,

Hope you are doing well.

Thank you for taking the time to reach out to us, I’m so sorry to hear that you lost your entry to Abyssal.

I understand how frustrating this is. In this case, we don’t have a way to re-grant daily or weekly entries to content manually instead we have a system that takes care of this type of situations. Please keep in mind that the current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects. Additionally, receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

We can’t guarantee that you will be receiving a ticket, I apologize for the inconvenience. Here’s a post that explains better how this system works.

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

Hope this helps!

[Mccstar]

Thank Ashish. Hopefully it arrives in the mail at some point - Shall wait and see.

[eyjaff]

Hi. Same thing happened to me 10 minutes ago. I sent a ticket but I wanted to write here too. Please can you help?

Character “Jinxwasright”
Server “Sceptrum”

Thanks.

[HAWK_EYES]

Hello @eyjaff,

Since you have already submitted a ticket, I will suggest you to kindly wait for 48-72 hrs max for our developers to check and fix it for you.

Thank you for your patience!

[Mccstar]

Just now Received my Oreha Preveza Ticket in the Mail! tyvm